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Ensuring the safety and quality of our products

In the past year, Kmart continued its drive for improvement in the quality, safety and performance of its products with the appointments of a Head of Quality for Apparel and a Head of Quality for General Merchandise (previously there was one role covering apparel and general merchandise).

In addition, several new and improved initiatives were also rolled out, including:

  • Further improvement of the format and content of factory technical audits to more clearly identify the capabilities and competencies of each factory;
  • Shifting the focus of inspections away from post-production final inspections to during-production inspections to assist in identifying quality improvements earlier in the manufacturing process;
  • Refresher training of inspection team members to ensure consistent interpretation and application of Kmart standards; and
  • Increased levels of engagement and support for factories through the deployment of Quality Team resources into certain locations that are closer to the factories.