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Health and safety

Creating a safe workplace for its team members, suppliers and other visitors, as well as a safe shopping environment for our customers, is a key priority for Coles.

Coles total recordable injury frequency rate (TRIFR) was 38.1 for the year, a 13.6 per cent improvement on last year due to a continued focus on safety leadership, risk reduction, and new health and wellbeing programs. Additional business functions were included in this year’s data, reflecting Coles’ commitment to safety across our entire network. Coles' lost time injury frequency rate increased marginally from 8.4 to 8.8.

Coles maintained its focus on mitigating potential safety incidents, improving incident investigation and analysing the root cause of any issues in order to implement effective corrective actions. Teams across the business are working hard to create a culture where safety is proactively reported and discussed, while also simplifying processes and developing effective training tools.

More than 60,000 team members from Coles Supermarkets received safety refresher training during the year.

To simplify manual handling of bulk merchandise, Coles Express invested in more than 100 mini pallet trolleys for team members and Coles Supermarkets is exploring solutions to eliminate manual-handling hazards involved in trolley collection.

Coles Express installed bollards at more than 130 sites during the year, taking the total number of sites fitted with the units to 250. The protection is designed to enhance customer safety when obtaining merchandise from the front of Coles Express sites.

Coles’ commitment to mental health is reflected in the Mind Your Health program, which provides a range of on-line resources to support team members. This year, five wellbeing pillars were introduced to improve mental wellbeing in the workplace and at home. These pillars are to Be Mindful, Stay Connected, Be Active, Keep Learning and Give Back. To complement the new wellbeing pillars, four online tutorials were launched, providing team members with practical ways to create a mentally healthy workplace, to promote personal mental health and to enable effective mental health conversations, both in and outside of the workplace.

Mental health training was also provided to Coles Supermarkets’ store managers to help them identify and support team members who may be experiencing mental health issues.

In October 2016, Coles launched an enhanced Employee Assistance Program (EAP). The program provides team members with direct access to confidential counselling, coaching and support for personal and workplace issues.

The EAP supports the Mind Your Health program and brings to life Coles’ commitment to create a positive, healthy team member experience and to reduce the stigma around mental health.

Coles also encourages team members to maintain physical health through the Every Day Steps program. The program is aimed at supporting team members to invest in their mental health by improving their physical health through the use of fitbit devices. At Coles Express, team members taking part in Express Steps were awarded more than 4,600,000 flybuys points during the year.

Safety performance


total recordable injury frequency rate
2017   38.1
2016   44.12
2015   53.9
2014   57.2
2013   46.2
1Excludes Coles store support injuries and hours
2Restated due to maturation of data