! THIS IS AN ARCHIVED REPORT  Please click here to view the current report
WESFARMERS SUSTAINABILITY REPORT 2017

Customers

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Our customers contact us through emails, letters, websites, telephone calls and in person throughout the year. Customers who are concerned or pleased about particular activities in our business decisions sporadically communicate their views directly to Wesfarmers. Customer feedback received directly via email is monitored every working day and passed on as soon as possible, usually immediately, to the area of the Group which is best positioned to respond.