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Spirit Hotels and gaming compliance

Coles operates 89 hotels under Spirit Hotel branding, of which 78 are based in Queensland where a hotel licence is required to operate a nearby detached bottle shop/packaged liquor store. In total 80 hotels have gaming rooms/lounges which have around 3000 gaming machines across Queensland, South Australia and New South Wales. 

Commitment to the Responsible Service of Gambling (RSG) 

Spirit Hotels takes its RSG responsibilities very seriously and has policies in place above and beyond those required by law that are aimed at limiting access to minors and vulnerable members of the community on the licensed premise. Spirit Hotels has a six point action plan which reinforces its commitment to responsible gambling and harm minimisation.  The action plan includes:

  1. Warning signs in the hotel car parks and at hotel entries about the dangers of leaving children unattended in cars.*
  2. Significantly enhanced car park security checks by hotel management, including hourly checks from opening and half hourly after 8pm and log book records that can be monitored and audited.*
  3. Gaming room screening where possible, to minimise the incidental exposure of children to gaming in its hotels.
  4. Removal of any point of sale advertising that may attract families with children to its gaming facilities.
  5. Point-of-sale help line material in hotels with gaming operations.
  6. Point-of-sale material to promote self-exclusion to help manage problem gambling.

Industry participation

During the past year, Spirit Hotels continued to participate in industry-wide initiatives designed to achieve better health outcomes for its stakeholders in the community.  For example, Spirit Hotels participated in Responsible Gambling Awareness Week in Queensland and South Australia. As part of the week, additional signage and other awareness materials were placed in hotels. Spirit Hotels also requested the ATM screens display a Responsible Gambling Awareness Week advertisement and where available, representatives from Gambling Help Services attended our venues to promote the initiative.

In addition, Spirit Hotel team members have attended Responsible Gambling Network meetings throughout Queensland. The meetings occur two to three times per year with the outcomes shared with all hotels in the local area.


Spirit Hotels require all team members to complete an induction on commencement of employment which has an RSG component. In addition team members receive the following training:

  • all team members employed in the gaming room are required to complete mandatory state specific RSG training;
  • all team members employed in the gaming room in Queensland must complete a specific gaming induction checklist;
  • Customer Liaison Officers are appointed and provided with training on self-exclusion requests (all full time and management level team members are required to complete this training to ensure that a Customer Liaison Officer is rostered on at all times); and
  • regular refresher training is provided to all hotel team members on both responsible service of alcohol and RSG.

*Note these initiatives are specific Spirit Hotel policies where we have gone above and beyond what is required by law.